In this ProSight Quick Q&A with Chris Stanley, banking industry practice lead at Moody’s, we explore how AI, data modernization, and changing customer expectations are reshaping the competitive landscape. Stanley explains why speed and safety are no longer opposing forces, how banks can close the gap with fintechs, and why the institutions that thrive will be those that rethink how work gets done.

• Why decision speed is becoming a key competitive advantage for banks and credit unions
• How customer expectations around lending and financial services are evolving
• What traditional financial institutions can learn from fintechs’ customer-centric approach
• Why better data, analytics, and AI can improve both speed and risk management
• How breaking down data silos creates a more complete view of the customer
• Why successful AI adoption requires rethinking processes, not just automating them
• What bank leaders should focus on as they prepare for the next phase of transformation