Agentic AI is reshaping the banking landscape—accelerating service, elevating customer experience, and unlocking new revenue opportunities. Early adopters are already seeing real impact, from shorter call center wait times to more personalized, advisory‑style customer interactions.

By automating routine tasks, agentic AI frees staff to focus on high‑value conversations that build loyalty. But success isn’t automatic. Regulators are watching closely, and there are concerns about ROI. Clean, connected data and strong integration are critical to delivering full value.

The latest ProSight Perspectives report, Agentic AI and the Quest to Expand the Limits of Bank Technology, sponsored by Salesforce, explores how agentic AI enables:

• Faster, more seamless customer interactions
• Real‑time insights that deepen trust
• Smarter, more relevant cross‑selling
• Automated notes, follow‑ups, and predictive recommendations
• Experiences that meet the expectations of younger, digital‑first customers

Agentic AI is quickly becoming a competitive necessity. Download the report to gain insights on how to adopt it responsibly, efficiently, and with maximum impact.